Improved Service Delivery and Benefits

Work continued to further enhance and consolidate public-sector efficiency, customer-service excellence and benefits to government officers.

Service Excellence

• Implementation ‘Driven by Service Excellence’ Programme at Ministry of Finance and the Public Service.

HRM Transformation

• 14 Ministries, Departments and Agencies (MDAs) went live on MyHR+, bringing the number using the integrated human resource and payroll platform to 70.

ICT

• The Government Network (GovNet) was rolled out in the Kingston Metropolitan Area with approximately 230 subscribers.

• ICT Expansion Project successfully implemented at the Child Protection and Family Services Agency (CPFSA).

• Customer Relationship Management System Implemented at the Passport, Immigration and Citizenship Agency (PICA).

• The National Fisheries Licensing and Registration System has been developed and is being tested.

• A Modern Data Centre is now up and running following the procurement and commissioning of upgraded ICT equipment valued nearly $500 million.

Change Management

• 343 Public-Sector employees were trained in the Government of Jamaica eight-step Change Methodology. Another 34 were trained as Change Management Trainers.

• Change Agent Networks were established in nine MDAs to support Public Sector Transformation.

Compensation Management

• A Job Evaluation Factor Plan was developed to evaluate jobs across the Public Sector.

• A new 16-band compensation structure was implemented as part of the compensation restructuring exercise.

Paternity Leave

• Paternity leave with pay for fathers of newborns and leave for parents adopting and bringing a new child into the home, were effected.

Public Sector Debate

• The Ministry of Finance and the Public Service won the 2023 renewal, defeating the Jamaica Information Service (JIS) in the final.