Work continued to further enhance and consolidate public-sector efficiency, customer-service excellence and benefits to government officers.
Service Excellence
• Implementation ‘Driven by Service Excellence’ Programme at Ministry of Finance and the Public Service.
HRM Transformation
• 14 Ministries, Departments and Agencies (MDAs) went live on MyHR+, bringing the number using the integrated human resource and payroll platform to 70.
ICT
• The Government Network (GovNet) was rolled out in the Kingston Metropolitan Area with approximately 230 subscribers.
• ICT Expansion Project successfully implemented at the Child Protection and Family Services Agency (CPFSA).
• Customer Relationship Management System Implemented at the Passport, Immigration and Citizenship Agency (PICA).
• The National Fisheries Licensing and Registration System has been developed and is being tested.
• A Modern Data Centre is now up and running following the procurement and commissioning of upgraded ICT equipment valued nearly $500 million.
Change Management
• 343 Public-Sector employees were trained in the Government of Jamaica eight-step Change Methodology. Another 34 were trained as Change Management Trainers.
• Change Agent Networks were established in nine MDAs to support Public Sector Transformation.
Compensation Management
• A Job Evaluation Factor Plan was developed to evaluate jobs across the Public Sector.
• A new 16-band compensation structure was implemented as part of the compensation restructuring exercise.
Paternity Leave
• Paternity leave with pay for fathers of newborns and leave for parents adopting and bringing a new child into the home, were effected.
Public Sector Debate
• The Ministry of Finance and the Public Service won the 2023 renewal, defeating the Jamaica Information Service (JIS) in the final.